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Interview Responses


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Passing the Quiz

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The number of attempts remaining is 2

Kindly complete the following for tracking and certification purposes.
Name should be entered exactly as you would like to see it on any certificate.

1 / 20

When our regional manager resigned with no notice, I put my hand up to run the weekly team meetings and cover approvals for six weeks until the replacement started. Nothing slipped in that time.

2 / 20

Change doesn’t unsettle me much – I pick up new systems fairly quickly and get on with it.

3 / 20

I get on well with most people and tend to build relationships quickly – colleagues have described me as approachable.

4 / 20

I’m not really one to wait around for instructions – if I can see something needs doing, I’ll just get on with it.

5 / 20

Our payment system went down for four hours last December. I triaged the urgent orders manually, delegated customer callbacks to two colleagues, and gave stakeholders an update every half hour until it was back up.

6 / 20

A supplier tried to increase our rates by 20% with two weeks’ notice. I went back to them with our volume figures, proposed a 6% increase with a longer contract instead, and they accepted.

7 / 20

I’m generally quite decisive – I don’t like sitting on a decision for too long once I’ve got the facts in front of me.

8 / 20

Accuracy matters a lot to me – I’ll always double-check my own work before it goes anywhere.

9 / 20

I like to have a plan before I start something – my colleagues would say I’m quite dependable that way.

10 / 20

I noticed our reconciliation figures were $3,400 out one month. I went through every transaction line by line, found a duplicate payment to a supplier, and got it refunded within the week.

11 / 20

People tend to come to me when they’re stuck on something – I think it’s because I take the time to actually listen.

12 / 20

I’m comfortable handing things off to the team – I don’t feel I need to check every detail myself.

13 / 20

We had to decide whether to delay a product launch or ship with a known bug. I pulled the team together, weighed the risk against the deadline, and we agreed to delay by a week to fix it properly. The launch went smoothly and we had almost no support tickets in the first month.

14 / 20

Customer complaints about missed appointments had crept up to about fifteen a month. I mapped out the booking process, found the bottleneck was double data entry, and got IT to automate it. Complaints dropped to two a month within six weeks.

15 / 20

I’d say I stay fairly composed even when the workload piles up – it takes a fair bit to fluster me.

16 / 20

Halfway through the quarter I realised we were heading $15,000 over budget on marketing spend. I froze two campaigns, renegotiated the printing contract, and we came in $2,000 under by year end.

17 / 20

One of the graduates on my team was really struggling with the reporting software. I sat with him for an hour every morning for two weeks, and by the end he was training the next intake himself.

18 / 20

Two of my team clashed over who owned a client account after a restructure. I brought them both in, we mapped out the account split on a whiteboard, and they were working together again within the hour.

19 / 20

Pressure doesn’t really throw me – I tend to keep a level head even when things get hectic.

20 / 20

Our project lead was signed off sick two days before a client demo. I split her tasks between three of us, ran the demo myself, and the client signed the contract that afternoon.

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